My Rides FL LLC (“My Rides FL”, “we”, “us”) is a Florida limited liability company operating a reservation-only private car service in Northeast Florida, including Jacksonville, St. Augustine, Ponte Vedra, Nocatee, and surrounding areas. All rides require an advance reservation. By booking, you agree to the terms below, which form the agreement between you and My Rides FL LLC.
Mileage fares are based on passenger count. Trips of 10 miles or less are charged the minimum fare shown below:
| Passengers | Rate | Minimum (10 mi or less) |
|---|---|---|
| 1–2 passengers | $2.35 / mile | $23.50 |
| 3–4 passengers | $2.60 / mile | $26.00 |
| 5–6 passengers | $2.85 / mile | $28.50 |
Distances are calculated by the most direct practical route between your pickup and drop-off addresses.
For events, multi-stop trips, and hourly bookings, the vehicle and driver are reserved for a block of time and billing is by the hour rather than by distance:
| Type | Rate | Minimum |
|---|---|---|
| Hourly / Event | $75 / hour | 2 hours |
The entire booked block is billed at the hourly rate, whether the vehicle is moving or waiting. An hourly booking is made for a single location — you choose a start time and an end time, and the vehicle stays with you for that period. Hourly and event bookings carry a 20% minimum gratuity.
All rides are by advance reservation and are subject to availability. Because a single vehicle serves every reservation, the booking system checks the rides scheduled before and after your requested pickup and allows enough travel time between them. If a time cannot be served, you will be told before a fare is quoted, along with the earliest or latest time we can collect you.
Regular booking hours are 5:00 AM to 10:00 PM Eastern.
Pickups scheduled between 10:00 PM and 5:00 AM Eastern carry a 15% after-hours surcharge. The surcharge is calculated on the fare only — gratuity is not increased by it. After-hours pickups must be booked at least 12 hours in advance.
Gratuity is added at checkout. A 15% gratuity is applied by default on mileage trips. Hourly and event bookings carry a 20% minimum gratuity. A custom gratuity amount may be entered at checkout.
All reservations are prepaid. Payment is collected in full at the time of booking through Stripe, our secure payment processor. Card details are entered directly with Stripe and never touch our website. A reservation is confirmed only once payment has been received — an incomplete checkout does not reserve a vehicle or a time. A payment receipt is issued by Stripe once your charge is processed.
Cancellations and refunds are handled automatically from the My Trips page.
You may change the date or time of a confirmed reservation at no charge from the My Trips page, subject to availability. Fares are based on distance, so moving your pickup time does not change the price.
Changes to the pickup or drop-off address are not treated as a time change, because the distance — and therefore the fare — changes. To change an address, cancel the reservation and book the new trip.
Your driver will make every reasonable attempt to reach you at the pickup time — by phone, by text, and in person where appropriate. If there has been no contact of any kind after 15 minutes of waiting, the driver will send a final message and the ride will be cancelled as a no-show.
In that event the fare is not refunded, as the vehicle travelled to the pickup and waited. Any gratuity you paid is refunded in full, since the ride was not performed.
If something goes wrong on the day, contact us. We would far rather move your ride than charge you for one you did not take.
If your airport ride is affected by an airline cancellation or a significant schedule change, you will not be charged a cancellation fee. Contact us directly rather than cancelling online, and provide your flight date, time, number, and carrier. Cancelling through the website applies the standard policy above automatically.
If we cancel your reservation for any reason, you receive a full refund with no fee, regardless of timing.
Approved refunds are issued to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank or card issuer. Refunds cannot be issued to a different payment method.
Questions about these terms or a reservation: don323@protonmail.com
Your Ride. Your Way.